Privacy Policy
Last updated: 17 October 2026
Perth Poo Patrol (ABN 81 910 838 892) is a sole trader business in Perth, Western Australia. This policy explains how we collect, use, store and share your personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
- Your name, mobile number, email address and service address.
- Details about your yard and dogs, such as gate and access notes, number of dogs and dog names.
- Billing details. Card payments are processed by Stripe. We never see or store your full card number.
- For NDIS participants: how your plan is managed and your plan manager's contact details. We only ask for an NDIS number if your plan manager needs it on the invoice.
- Photos of your gate and yard taken during visits.
- Messages you send us by text, WhatsApp, email, phone or our website forms.
- Website usage data through cookies, Google Analytics and the Meta Pixel.
2. Sensitive information
We don't ask for health or disability information. If you choose to tell us something about your health or disability so we can provide a safer service, we collect it with your consent and use it only for that purpose.
3. How we collect it
Mostly directly from you, through our quote tool, website forms, phone, text, WhatsApp, email or in person. Sometimes from someone else, such as a support worker, plan manager, property manager or a friend who refers you. If you refer a friend, you must have their permission to share their details with us.
4. How we use it
- To give you a quote, provide our services and schedule visits.
- To send service messages, such as "on the way" texts and gate photos.
- To invoice you, take payments and help your plan manager process NDIS claims.
- To keep our staff, your pets and your property safe.
- To improve our service and website.
- To send occasional offers, only if you've agreed. Every marketing message tells you how to opt out, for example by replying STOP, and we act on opt-outs promptly.
5. Who we share it with
We never sell, rent or trade your personal information. We share it only as needed with:
- Service providers that help us run the business: Web3Forms (website form delivery), Stripe (payments), Zoho (email), Google (analytics and maps), Meta (advertising and WhatsApp messaging) and our accounting software provider.
- Your NDIS plan manager or support coordinator, when you've asked us to.
- Anyone we're required or authorised to share it with by law.
Some of these providers store data outside Australia, including in the United States and Europe. We choose established providers with their own privacy protections.
6. Storage and security
We keep your information in password-protected accounts and devices and limit access to people who need it. We keep records for as long as we need them for the service and as required by law, for example tax records for 5 years. After that we delete or de-identify them.
7. Photos
Gate and yard photos are taken as proof of service and for your safety. We won't publish photos that identify you or your address without your permission.
8. Cookies and analytics
Our website uses cookies, Google Analytics and the Meta Pixel to understand how people use the site and to measure our advertising. You can block cookies in your browser settings. The site still works.
9. Access, correction and deletion
You can ask to see or correct the information we hold about you, or ask us to delete it once our service has ended and we no longer need to keep it by law. Contact us and we'll respond within 30 days.
10. Complaints
If you're unhappy with how we've handled your information, contact us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Contact
Perth Poo Patrol, Perth WA. Phone or text 0414 877 001, or use the email address shown in the footer of this page.
12. Changes
We may update this policy from time to time. The latest version is always on this page.